RDPresets Support

Hi Dillan, Just responded to your email 🙂 Should be working again within 1/2 hours! Kind regards

Hi, What do you mean with this topic? Kind regards

Hi Frogs, Thank you for reporting! This is not how It should behave, we will take a look at it, for now we recommend not using the tweak to prevent issues. Kind regards

Hi, We are working on it like we said. Regards

Hi Erkal, Together with the developers we are looking into the issue, we hope to find a solution, it still has to be something related to your PC but we have to figure out what it is. Kind regards

Hi Barnard, This is indeed not intended behaviour of this feature, we will add it to our notes to fix in the next update. Kind regards

Hi Bernard, If you have the volumetric cloud tweaks enabled RDShade will automatically enable EA as well as we had issues with the earlier version so this was the solution. If you want to use Volumetric clouds and the original sky you have to turn EA off manual for the moment. We will fix this in a future update. Kind regards

Hi, In the lighting tab there is a cockpit brightness tweak you can use to change the brightness in the cockpit. Kind regards

Hi, I have hidden your reply for all users so they don't see your serial, I can see it myself and I have reactivated the key, should be working again within 1/2 hours. Kind regards

Hi Arab, Our inbox is currently empty so maybe try sending the email over again? Kind regards

We will look into this, we haven't heard / seen this issue before.

HI, Thank you for the kind words! Where on the airports are these flikkers you are talking about visible? Kind regards

Hi, Great to hear you solved the problem and thanks again for your purchase and the kind words! Kind regards

Hi, Please try the same solution as suggested above 🙂 Kind regards

Hi Enzo, First off, Thank you for your purchase! 🙂 We had 2 other users report this, we will look into the issue, the other 2 got the installer to work after restarting their PC, this is obviously not how it should be but it can be a short term fix for you while we try to figure out what is going on. While I'm typing this I see you did exactly that. Thank you for thinking ahead 😄 Kind regards

That's strange, so you are running RDShade without it being installed? If you send us your serial we will definetly reactivate but this is quite a strange combination. Any more info would help 🙂 Thank you for the info and patience! Kind regards

Hi Sham, Thank you for sharing the problem as well as the solution for users that may experience the same issue in the future! Highly appreciated! Kind regards

Hi Frogs, Thank you for letting us know! Will have added this to the issues list and will get to work on fixing this, with a program this big we really need the community feedback to fix any issues that might be in the software. We will get to work on this. Thanks again for reporting Kind regards

Hi, For the short term I recommend not using this tweak, we will investigate and see what we can do to fix this. thank you for reporting! kind regards

Hi, That’s strange as we have tried to fix this issue in the latest update, have you tried the GPUTerrain.fx fix? If this doesn’t work either do you know how to send us your content log error file? This way we can see what the problem is and fix it for good in the next update. we apologies for the inconvenience and we will try to fix is as soon as possible when we have the required information 🙂 kind regards

Hi, You could try restore the shaders and deinstall RDShade completely and reinstall it again. There is not need to select a post processing filter for RDShade to work, those are optional. A content error log would however help us a lot and with that we could fix the problem within a day so if you could provide one that would be amazing. Thank you! Kind regards

Hi, Thank you for reporting this issue, I was strange you got the error in the first place and this has probably something to do with why it's not working correctly as we haven't had any other reports of either of the 2 issues. Installing over the top is the way to update so no need for special instructions there, are you aware of how to use the content error logging system of Prepar3D? If so, could you load up the sim all the way to where you are sat in the cockpit and are encountering all the bugs. Thereafter send us the content error log here on the forum and we can look into what this is causing. Thanks again for reporting the issue and we will find a solution as soon as possible. Kind regards

This issue is perfectly normal, you have used your key twice and now you have no activations left, if you want your serial reactivated please send us an e-mail with the serial so we can reactivate it. This is to prevent too many users using the same serial. Kind regards

Responded to your private message.

Hi, What does it tell you when you try to reactivate? The message it gives can give us an understanding of what the cause is of the problem. Kind regards