4killthespam Posted April 20, 2022 Share Posted April 20, 2022 After I did the update, I'm asked to enter my license key again but unfortunately, I get an error message that it cannot be validated, it shows that I have no activations left while I still have 3 more downloads available. I got a message that "We have nobody else reporting activation issues. " which really doesn't help at all. I was expecting at least someone from tech team to check their end and see if any activations are left and not to tell to the customer " We have nobody else reporting activation issues. " Very disappointing! Quote Link to comment Share on other sites More sharing options...
david.aguado Posted April 21, 2022 Share Posted April 21, 2022 Same here, can't open support ticket unless I'm missing something. I send them a message with the contact us option. Hope I can be helped. Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted April 22, 2022 RDPresets Share Posted April 22, 2022 (Same response as the other post) Hi, Normal amount of activations is 2 times, so the 'Still have 3 more' is not correct. We saw in our system that you in fact have activated RDShade twice. We can reactivate your license. The response 'We have nobody else reporting activation issues' was regarding any server issues that could have been on our side which was not the case, if you can send us an e-mail with your serial key to info@RDPresets.com we will reactivate your key and you will be ready to go. Kind Regards Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted April 22, 2022 RDPresets Share Posted April 22, 2022 On 4/21/2022 at 3:46 AM, david.aguado said: Same here, can't open support ticket unless I'm missing something. I send them a message with the contact us option. Hope I can be helped. Hi David, Are you getting the same message as the screenshot above shows? 'The no activations left'? Let us know Kind Regards Quote Link to comment Share on other sites More sharing options...
4killthespam Posted April 22, 2022 Author Share Posted April 22, 2022 No, This is the initial message: Would you be so kind and check the reasoning of why I can't activate the product, please? Hi , Thank you for ordering from RDPresets! Your order Your Order ID is: 0104313949 and your payment has now cleared. A receipt has been emailed to you separately. Your purchase: RDShade x 1 You can find the download details below! Download link You can download your digital products from: https://transactions.sendowl.com/orders/104313949/download/99ee5136416ae0508b2cbaa1283f2f70 In order to use some of the products in this order you will require the following lice And your answer: Why can't you activate the product? Are you getting an error? We have nobody else reporting activation issues. Kind regards RDPresets And I sent you gain proof of purchase, order number, picture with the error. Now I'm left with 3 more downloads and can't find any reference "of normal amount of activations is 2 times", the important question is why do we have 4 downloads available and only 2 activations. Either we have 2 downloads with 2 activations or 4 downloads with 4 activations, you guys make it very difficult for everybody. I think that actually, the problem relies on upon you guys regarding the activations, there are still complaints of this matter not only from me despite the fact that on the new version activation problems should be fixed. Anyhow, I will send you the serial key with the other order number and information, and hopefully, that will be enough. Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted April 22, 2022 RDPresets Share Posted April 22, 2022 26 minutes ago, david.aguado said: Hello, yes I am. I have only activated it once and used it once. Went to go back in a second time to try another preset and was prompted to activate again and that's when I started getting the error. Your key has been reactivated. 🙂 Quote Link to comment Share on other sites More sharing options...
martynahubert Posted April 27, 2022 Share Posted April 27, 2022 I have the same problem to activate again....since I have already activated after purchased. Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted April 28, 2022 RDPresets Share Posted April 28, 2022 Hi, can you maybe provide us with a screenshot? Did you re install RDShade? If yes what method did you use to uninstall it. something seems to be going wrong when reinstalling for some users, we are working on a hotfix to fix this. kind regards Quote Link to comment Share on other sites More sharing options...
elgreco111 Posted June 29, 2022 Share Posted June 29, 2022 Same to me suddenly activation was gone, could not reactivtate Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted June 29, 2022 RDPresets Share Posted June 29, 2022 Hi, What does it tell you when you try to reactivate? The message it gives can give us an understanding of what the cause is of the problem. Kind regards Quote Link to comment Share on other sites More sharing options...
Grand_Pubah Posted June 30, 2022 Share Posted June 30, 2022 I'm having the same issue. I haven't opened the app in months and it hasn't updated, but now it's telling me I can't activate it because I have no activation's left? Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted June 30, 2022 RDPresets Share Posted June 30, 2022 Responded to your private message. Quote Link to comment Share on other sites More sharing options...
elgreco111 Posted July 1, 2022 Share Posted July 1, 2022 Same issue as in Post #1 Deleted with Geek uninstaller and all folders Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted July 1, 2022 RDPresets Share Posted July 1, 2022 This issue is perfectly normal, you have used your key twice and now you have no activations left, if you want your serial reactivated please send us an e-mail with the serial so we can reactivate it. This is to prevent too many users using the same serial. Kind regards Quote Link to comment Share on other sites More sharing options...
Shand359 Posted July 18, 2022 Share Posted July 18, 2022 Seems there are still a number of people with this issue. II have had my license reset even though ive never even been able to get it running. Each and every time i try i get the validation failed message. 3 times and im locked out then i need to contact support and do it all over again... 1st image shows the error screen. Second one clearly shows nothing is installed in the installed programs list.. Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted July 18, 2022 RDPresets Share Posted July 18, 2022 That's strange, so you are running RDShade without it being installed? If you send us your serial we will definetly reactivate but this is quite a strange combination. Any more info would help 🙂 Thank you for the info and patience! Kind regards Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted July 24, 2022 RDPresets Share Posted July 24, 2022 Hi, I have hidden your reply for all users so they don't see your serial, I can see it myself and I have reactivated the key, should be working again within 1/2 hours. Kind regards Quote Link to comment Share on other sites More sharing options...
dillan4561 Posted August 4, 2022 Share Posted August 4, 2022 Ive sent an email through the contact me but still not had a reply on getting my key refreshed, just reinstalled rdshade after a pc fresh install, and im getting the no activations left, Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted August 4, 2022 RDPresets Share Posted August 4, 2022 Hi Dillan, Just responded to your email 🙂 Should be working again within 1/2 hours! Kind regards Quote Link to comment Share on other sites More sharing options...
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