Doc_Z Posted March 30, 2022 Share Posted March 30, 2022 1. Is the license key the long series that is included on the order email as Gateway Transaction ID? If I try to use this as the license key, it tells me it can't get the data from the server. If not, I must have lost or not received another email. I tried the recover option, but have not received an answer for several hours. Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted March 31, 2022 RDPresets Share Posted March 31, 2022 Hi! The serial is displayed in your order e-mail as a series of 5 time 5 numbers with dashes - in between them, what it the e-mail used for the order? We could try to send you the information again 🙂 Quote Link to comment Share on other sites More sharing options...
Wizz2500 Posted March 31, 2022 Share Posted March 31, 2022 I had this issue the other day. Type your license key in manually. For me copy and paste didnt work but did when entered manually. Hope that helps. Quote Link to comment Share on other sites More sharing options...
Doc_Z Posted March 31, 2022 Author Share Posted March 31, 2022 I didn't get the email. Please use b zolto@hotmail.com to resend. Thanks Quote Link to comment Share on other sites More sharing options...
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