4killthespam Posted April 20 Share Posted April 20 After I did the update, I'm asked to enter my license key again but unfortunately, I get an error message that it cannot be validated, it shows that I have no activations left while I still have 3 more downloads available. I got a message that "We have nobody else reporting activation issues. " which really doesn't help at all. I was expecting at least someone from tech team to check their end and see if any activations are left and not to tell to the customer " We have nobody else reporting activation issues. " Very disappointing! Quote Link to comment Share on other sites More sharing options...
RDPresets Staff RDPresets - Robin Posted April 22 RDPresets Staff Share Posted April 22 Hi, Normal amount of activations is 2 times, so the 'Still have 3 more' is not correct. We saw in our system that you in fact have activated RDShade twice. We can reactivate your license. The response 'We have nobody else reporting activation issues' was regarding any server issues that could have been on our side which was not the case, if you can send us an e-mail with your serial key to info@RDPresets.com we will reactivate your key and you will be ready to go. Kind Regards Quote Link to comment Share on other sites More sharing options...
4killthespam Posted April 22 Author Share Posted April 22 4 hours ago, RDPresets - Robin said: Hi, Normal amount of activations is 2 times, so the 'Still have 3 more' is not correct. We saw in our system that you in fact have activated RDShade twice. We can reactivate your license. The response 'We have nobody else reporting activation issues' was regarding any server issues that could have been on our side which was not the case, if you can send us an e-mail with your serial key to info@RDPresets.com we will reactivate your key and you will be ready to go. Kind Regards No Robin, This is the initial message: Would you be so kind and check the reasoning of why I can't activate the product, please? Hi , Thank you for ordering from RDPresets! Your order Your Order ID is: 0104313949 and your payment has now cleared. A receipt has been emailed to you separately. Your purchase: RDShade x 1 You can find the download details below! Download link You can download your digital products from: https://transactions.sendowl.com/orders/104313949/download/99ee5136416ae0508b2cbaa1283f2f70 In order to use some of the products in this order you will require the following lice And your answer: Why can't you activate the product? Are you getting an error? We have nobody else reporting activation issues. Kind regards RDPresets And I sent you gain proof of purchase, order number, picture with the error. Now I'm left with 3 more downloads and can't find any reference "of normal amount of activations is 2 times", the important question is why do we have 4 downloads available and only 2 activations. Either we have 2 downloads with 2 activations or 4 downloads with 4 activations, you guys make it very difficult for everybody. I think that actually, the problem relies on upon you guys regarding the activations, there are still complaints of this matter not only from me despite the fact that on the new version activation problems should be fixed. Anyhow, I will send you the serial key with the other order number and information, and hopefully, that will be enough. Quote Link to comment Share on other sites More sharing options...
RDPresets Staff RDPresets - Robin Posted April 22 RDPresets Staff Share Posted April 22 6 hours ago, 4killthespam said: No Robin, This is the initial message: Would you be so kind and check the reasoning of why I can't activate the product, please? Hi , Thank you for ordering from RDPresets! Your order Your Order ID is: 0104313949 and your payment has now cleared. A receipt has been emailed to you separately. Your purchase: RDShade x 1 You can find the download details below! Download link You can download your digital products from: https://transactions.sendowl.com/orders/104313949/download/99ee5136416ae0508b2cbaa1283f2f70 In order to use some of the products in this order you will require the following lice And your answer: Why can't you activate the product? Are you getting an error? We have nobody else reporting activation issues. Kind regards RDPresets And I sent you gain proof of purchase, order number, picture with the error. Now I'm left with 3 more downloads and can't find any reference "of normal amount of activations is 2 times", the important question is why do we have 4 downloads available and only 2 activations. Either we have 2 downloads with 2 activations or 4 downloads with 4 activations, you guys make it very difficult for everybody. I think that actually, the problem relies on upon you guys regarding the activations, there are still complaints of this matter not only from me despite the fact that on the new version activation problems should be fixed. Anyhow, I will send you the serial key with the other order number and information, and hopefully, that will be enough. Your key has been reactivated. 🙂 Quote Link to comment Share on other sites More sharing options...
dennison51 Posted May 3 Share Posted May 3 I am in the same boat told me that no body is getting this error but it seems as there are quite a few people with the problem not heard from anybody for over 24 hours now Quote Link to comment Share on other sites More sharing options...
RDPresets Staff RDPresets - Robin Posted May 4 RDPresets Staff Share Posted May 4 Hi Dennis, You were one of the first, we did not have this problem in the first few weeks but more people came to us with activation problems the past days. It's mostly when users are reinstalling. We are looking into it but the server side of things seems healthy so it's either something that's wrong in RDShade or something that is going wrong in windows. Either way we are looking into fixing it but this will come in the next update. Regards Robin Quote Link to comment Share on other sites More sharing options...
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