leopassley9 Posted March 27, 2022 Share Posted March 27, 2022 (edited) i cant activate my ID. it keep saying failed to get data from server Edited March 27, 2022 by leopassley9 Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted March 27, 2022 RDPresets Share Posted March 27, 2022 Should be working for you now Leo, Please try again 🙂 Thank you! Quote Link to comment Share on other sites More sharing options...
Devin Posted March 27, 2022 Share Posted March 27, 2022 Hi, same problem for me. Faild to get data from server.... please fix the problem. Thanks Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted March 27, 2022 RDPresets Share Posted March 27, 2022 27 minutes ago, Devin said: Same for me Could you try again? Should be working now Quote Link to comment Share on other sites More sharing options...
Devin Posted March 27, 2022 Share Posted March 27, 2022 4 hours ago, Devin said: Nop, I install it again but it doesnt help, still failed data Ok so, it doesnt work for me, no clue what I have to do but if no one could help, I request my money back please. Quote Link to comment Share on other sites More sharing options...
Karnage Posted March 27, 2022 Share Posted March 27, 2022 I have just purchased RDshade and i am having the same problem, it says failed to get data from server, please try again. Very disappointing. Quote Link to comment Share on other sites More sharing options...
Karnage Posted March 27, 2022 Share Posted March 27, 2022 7 minutes ago, Karnage said: I have just purchased RDshade and i am having the same problem, it says failed to get data from server, please try again. Very disappointing. Just tried again after rebooting and reinstalling and it is now activated, Thanks. Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted March 27, 2022 RDPresets Share Posted March 27, 2022 Good to hear! Thank you for your purchase! Quote Link to comment Share on other sites More sharing options...
Marsh1965 Posted March 28, 2022 Share Posted March 28, 2022 I have just purchased like the others, re started PC re downloaded and still nothing which is very frustrating. I appreciate that technical challenges play a part however with this being a common problem i expect you are working on it, could you please update me on the current situation? Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted March 28, 2022 RDPresets Share Posted March 28, 2022 Hi Marsh, As you saw with the users above trying again after a period of waiting should work. We are making adjustments to the google serial server to make it more stable (Which it now is, so it should work now.) Please let us know if it works for you. Quote Link to comment Share on other sites More sharing options...
Marsh1965 Posted March 28, 2022 Share Posted March 28, 2022 I have uninstalled rebooted again for the 3rd time and still the server issue Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted March 28, 2022 RDPresets Share Posted March 28, 2022 Hi We noticed some strange problems at the google end of our serial system, we are working on this problem, we noticed that most users were able to activate at a later moment in time (Hour later) Can you try the following link and see if you can connect to the server? ‘We are here’ would mean you can connect to the servers. Link: Click here Quote Link to comment Share on other sites More sharing options...
Marsh1965 Posted March 28, 2022 Share Posted March 28, 2022 This is what i get when clicking onto the link We are here (build version == 1.1.15716) Quote Link to comment Share on other sites More sharing options...
Marsh1965 Posted March 28, 2022 Share Posted March 28, 2022 Its now worked 1 Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted March 28, 2022 RDPresets Share Posted March 28, 2022 Good to hear! We will continue to analyse but it's good to hear you can use and enjoy RDShade now 🙂 Thank you for reporting! Quote Link to comment Share on other sites More sharing options...
nigel_flyerz Posted April 16, 2022 Share Posted April 16, 2022 I have the same problem with this one. I already re-installed twice already. Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted April 18, 2022 RDPresets Share Posted April 18, 2022 Reinstalling wouldn't solve the issue unfortunatly, it's more if RDShade can connect to the server or not, can you try again now and see if it works? Quote Link to comment Share on other sites More sharing options...
nigel_flyerz Posted April 20, 2022 Share Posted April 20, 2022 Good day still the problem persist. Quote Link to comment Share on other sites More sharing options...
nigel_flyerz Posted April 21, 2022 Share Posted April 21, 2022 (edited) I already re installed thrice already with my anti virus off, and run the program as admin still the problem persist any guess how to fix this issue. Edited April 21, 2022 by nigel_flyerz Quote Link to comment Share on other sites More sharing options...
nigel_flyerz Posted April 21, 2022 Share Posted April 21, 2022 13 minutes ago, nigel_flyerz said: I already re installed thrice already with my anti virus off, and run the program as admin still the problem persist any guess how to fix this issue. Problem fixed by using vpn. Quote Link to comment Share on other sites More sharing options...
david.aguado Posted April 21, 2022 Share Posted April 21, 2022 15 minutes ago, nigel_flyerz said: Problem fixed by using vpn. Going to try this when I get home. Haven't been able to use it for the same reason. Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted April 22, 2022 RDPresets Share Posted April 22, 2022 Hi David. Please let us know if that works for you, we are solving this issue in the next hotfix but I hope this can be a short term fix for you. Please let us know Kind regards Quote Link to comment Share on other sites More sharing options...
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