Erkalss Posted July 27, 2022 Share Posted July 27, 2022 Hi All, Please be informed that I received a message says '' failed to get data server'' when I try to login with the serial and my email, its failed. You may see on the screenshot below, could you please help me about the problem. Even I closed firewall & antivirus programs, this still does not work. https://ibb.co/vB5KZf4 Kind Regards Erkal Sanli Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted July 28, 2022 RDPresets Share Posted July 28, 2022 Hi Erkal, Together with the developers we are looking into the issue, we hope to find a solution, it still has to be something related to your PC but we have to figure out what it is. Kind regards Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted July 28, 2022 RDPresets Share Posted July 28, 2022 Hi, We are working on it like we said. Regards Quote Link to comment Share on other sites More sharing options...
Erkalss Posted August 18, 2022 Author Share Posted August 18, 2022 Hi , Any News ? Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted August 18, 2022 RDPresets Share Posted August 18, 2022 Hi, Have you tried again since? We have made some changes and assumed you would keep trying in the mean time. Kind regards Quote Link to comment Share on other sites More sharing options...
Erkalss Posted August 27, 2022 Author Share Posted August 27, 2022 Still failed to login , same error messages.. Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted August 28, 2022 RDPresets Share Posted August 28, 2022 Hi, Have you tried using a VPN? Some users reported this to work. Kind regards Quote Link to comment Share on other sites More sharing options...
Erkalss Posted August 29, 2022 Author Share Posted August 29, 2022 (edited) I also tried with VPN as well , but I am using simmarket licence key and account e-mail on log-in , but its still says failed to login, you need to enter licence key to join software... bla bla...like this.. ı dont understand.. Edited August 29, 2022 by Erkalss Quote Link to comment Share on other sites More sharing options...
RDPresets RDPresets Support Posted August 29, 2022 RDPresets Share Posted August 29, 2022 Hi, Can you send us an email with your serial key information, we will look into what the server side says about the serial and what email is linked to it. Kind regards Quote Link to comment Share on other sites More sharing options...
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